Shipping
Generally, items are shipped within 3 to 5 business days. You will be notified if there is a delay.All items are tracked and sent via Canada Post.
Overage charges may be refunded via PayPal, depending on the size of the item purchased (ie. stitch markers or photo cards) and if it is the only item ordered. This excludes any fibre item ordered.
All shipping is based on weight. All prices in Canadian currency.
Within Canada and USA :
Small items under 100 grams : $14Items 100 to 600 grams (up to 6 skeins) : $20
Items 601 to 1000 grams : $36
Items exceeding 100 grams (not including Yule & Yarn Advent Calendars) : $40
Yule & Yarn Advent Calendars : $25
$18 per order + $0.50 for each additional item
Outside of North America :
Small items under 100 grams : $20Items 100 to 600 grams (up to 6 skeins) : $25
Items 601 to 1000 grams : $40
Items exceeding 100 grams (not including Yule & Yarn Advent Calendars) : $45
Yule & Yarn Advent Calendars : $32
**It is the sole responsibility of customers outside of Canada to pay any additional customs fees/charges on their parcels.
Returns
Any missed or incorrect items from your order will be shipped or exchanged at no extra cost. You must alert Wool Maiden of any issues within 24 hours of receiving your package.
Once an order is placed, items cannot be cancelled so please review your purchase carefully before completing check-out.
If you are unsatisfied with any of your items, you must contact Wool Maiden within 24 hours of receiving your parcel. We will not accept returns if you have not alerted us beforehand.
Items must be returned within 30 days of receiving them.
Items must be returned exactly as how they were shipped. Yarn must not be caked or otherwise unwound or used.
The buyer is responsible for all costs associated with returning it.
Wool Maiden will issue your refund when the item arrives back to us and is determined to be in the original condition.
All sales items are final.